Role: Customer Service Representative
Key Skills: Customer Service, customer support, customer experience via phone.
Experience: 1+ years
Location: Charleston, WV
Mode of Hire: Full Time
We at Coforge are hiring Customer Service Representative with the following skillset:
· Promoting and/saving products and services.
· Providing an excellent customer experience via phone.
· Negotiating and completing save/service order requests from customers.
· Working with customers patiently, tactfully, and efficiently.
· Accurately informing customers of various fees and adjustments.
· Providing options to the customer based on product and service needs.
· Active listening skills.
· Ability to follow tactical call flows to optimize the customer experience.
